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Refund Policy

Refund Policy Information:

In case you or your partner, change your minds, and decide to abandon our work together before the petition is granted, I will refund your payment. The amount varies on the payment method you chose and how much work I have done.

For Single Payment cases: 100 % refund if cancelled before I send you my proprietary "Get started" package. 75 % if cancelled before I receive your first background questionaire, 25 % refund if cancelled before I receive the first document from your custom Checklist. No refunds beyond that point.

For installment payment cases: As the timing of payments matches the progress of the case, no refunds are provided.

100% Money Back Guarantee

So far, "knock on wood", I have a 100%  success rate. This gives me confidence, that if I provide the Full Support service for  you, your petition will be granted by USCIS.  If denied, I will return to you 100% of the money you paid me.  I  return ALL of the money you gave me, if you and your Fiancee have done your part. For full terms see: 100% Money Back Guarantee



Regular Full Support Processing Standard

One of the commonest complaints I heard from clients who used attorneys, is that they never knew when they would get anything out of the attorneys office, and this was exacerbated by the attorney’s failure to answer or return messages. So clients were left hanging. Note: I am not an attorney, but many competitors in this industry are.

I respect the concept of Dominos Pizza, that offered a pizza within 30 minutes, or McDonalds a cup of coffee in the morning in 60 seconds.

So in order that my clients know what to expect, I make it clear that their projects will not be forgotten, and that they can always expect response within a reasonable period of time.

The regular Full Support standard for turnaround is 7 business days or less. This means whenever it is my turn to take action, review, process etc, you will be confident to get the results within policy.

Specifically: your materials/answers/shoebox received by 9:00 am on a business day will be processed and replied to within 7 business days, at latest by 8:00 pm on the 7th business day. This applies especially to major case work. Emails + phone calls should be replied to by the end of the following business day.

What is relevant is that no matter how busy I am, how many other projects demand my attention, your project is now queued to be accomplished within a reasonable time.

There are certainly valid situations when clients need faster turnaround. For those clients I offer Express 2 day turnaround. See Express Service

Express, Next Day Support Processing Standard

The Express, Next Day Full Support standard for turnaround is 2 business days or less. This means whenever it is my turn to take action, review, process etc, you will be confident to get the results within policy.

Specifically: your materials/answers/shoebox received by 9:00 am on a business day will be processed and replied to 2 business days, at latest by 8:00 pm on the following business day. This applies especially to major case work. Emails + phone calls should be replied to by the end of the following business day.

By Fred Wahl
the Visa Coach

Questions? call 1-800-806-3210 ext , or International: 1-213-341-0808 ext , or Fax 1-888-520-9613
Open 7 Days a Week
VisaCoach, Suite 408, 3525 Del Mar Heights Road, San Diego, CA 92130