One of the commonest complaints I heard from clients who used attorneys, is that they never knew when they would get anything out of the attorneys office, and this was exacerbated by the attorneys failure to answer or return messages. So clients were left hanging.
I respect the concept of Dominos Pizza, that offered a pizza within 30 minutes, or McDonalds a cup of coffee in the morning in 60 seconds.
So in order that my clients know what to expect, I make it clear that their projects will not be forgotten, and that they can always expect response within a reasonable period of time.
The standard for turnaround is 7 business days or less. This means whenever it is my turn to take action, review, process etc, you will be confident to get the results within policy.
Specifically: standard turnaround means your items/answers received by 9:00 am on a business day will be processed and replied by 8:00 pm by the seventh business day, OR SOONER.
There are certainly valid situations where clients need faster turnaround. For example, I sometimes get calls from guys who are only a few days away from their trip to meet. EXPRESS allows us to get started and to do the back and forth needed, so that he can return with her blue ink signature on her documents.
With EXPRESS Next Day Turnaround I do my part and reply with results back to you by end of the next business day. Your project, always and automatically rises to the top of my in-box.
The Fee for Express Next Day is $200. EXPRESS Next Day means your items/answers received by 9:00 am on a business day will be processed and replied by 8:00 pm the next business day, OR SOONER..
With EXPRESS Three Day Turnaround I do my part and reply with results back to you within 3 business days.
The Fee for Express Three Day means your items/answers received by 9:00 am on a business day will be processed and replied by 8:00 pm the third business day, OR SOONER..
Other standard turnaround policies: Get Started Kits are emailed out within an hour of receipt of payment. Phone calls are returned within hours, the same business day. Emails are replied to by the end of the following business day.
By Fred Wahl
the Visa Coach